Credit Control Service for Accountancy Firm – 34% improvement after 5 weeks.

Sterling implemented our outsourced credit control service for a £1.5m t/o accountancy firm at the start of October this year.

Service is carried out entirely under the firm’s brand, with invoice chasing 2 days per week and incoming calls answered 5 days, the firm gets the benefits of an experienced full-time team at the cost of a part-time staff member.

After just 5 weeks of service the firm has seen a 34% reduction in outstanding debt whilst customer relations have been improved due to more responsive query resolution. Further improvements will be seen over the coming months, bringing DSO down to the optimal level and reducing instances of bad debt to an absolute minimum.

Sterling currently manage the sales ledgers for 4 accountancy firms, ranging in size from £1.5m to £15m t/o. We have improved DSO at the largest firm by more than 40% over the 8 years that we have worked for them.