Credit Control Service Case Studies

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You will find a selection of case studies on our credit control services below.

Sterling Outsourcing have been providing outsourced credit control services since 2006. Our clients are predominantly UK and US businesses, ranging in size from £1m turnover to a $2.5 billion turnover multinational corporate using our international credit control service.

All of our credit control customers operate in business to business sectors, and range from a leading glazing manufacturer, to an international PR agency, to a waste management firm. Sterling are particularly strong in professional services sectors, with clients including 9 UK accountancy firms, and many recruitment agencies.

You will note from our case studies that the scope of service differs between customers. The credit control process is tailored for each individual client, with Sterling’s service acting as an extension of the client’s business. The scope and specification of the credit control process can evolve to meet the changing needs of each customer.

Sterling works entirely in the customer’s name for each of our clients, working directly on their infrastructure via remote access. This enables us to fit in to our client’s order to cash process seamlessly, with Sterling becoming a valued part of our client’s team. As the case studies show, Sterling have experience of working with a wide range of accounts systems. Many of our clients use Xero, but also various versions of Sage, Quickbooks, Dynamic, Oracle, SAP, and Netsuite. We also have considerable experience in sector specific systems such as CCH for accountancy firms and the likes of Access, Voyager, Tempaid etc for staffing and recruitment agencies.

As many of Sterling’s clients operate worldwide our credit controllers are experienced in collecting from overseas businesses and are able to call on language resource as and when necessary. We are also able to provide international credit control service with multilingual credit control staff for larger projects.

Contact Sterling to review your credit control function.

Case Study: International Credit Control Service for a fashion wholesaler
Case Study: Improving cash flow for a top 50 UK accountancy firm: Simmons Gainsford
Case Study: Outsourced Credit Control and Finance Back Office for a Recruitment Agency: Hamilton Mayday Ltd
Case Study: Credit Control Service for a medium sized Accountancy firm
Case Study : Order to Cash Service for a Waste Management Company