Sterling Credit Management provide outsourced credit control service to a number of UK accountancy firms. Over 10 years of doing so we have perfected the difficult balance of maintaining sensitive customer relationships whilst getting paid promptly. One of these clients is a top 50 London firm who had a DSO of 95 days when they approached Sterling (their clients paid them 95 days after invoice date on average). By working closely with the firm’s 13 partners, communicating well with their customers, and introducing excellent process, we have managed to reduce their DSO to 40 days. The dramatic improvement in cash flow along with a massive reduction in bad debts has had a very positive effect on the business. All achieved without damaging their customer relationships.
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